Privacy Policy

Information we may collect

When you use Cobber Casino, we may handle information that identifies you, relates to your account or helps us provide gambling services. The information collected depends on how you interact with the website, the services you use and the checks that may be required before or during account use.

Account and contact information

This may include your name, date of birth, contact details, login information, account preferences and other information you provide when registering or communicating with us. We use these details to create and maintain your account, provide customer support, communicate about your account and help keep the service accurate and secure.

Identity and verification information

A casino site may need to check a player's identity, eligibility and account activity. For this purpose, we may handle verification documents and related information, such as information contained in identity documents, proof of details or other material requested during a verification process. These checks help prevent fraud, protect accounts and support responsible operation of the service.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment activity and related transaction records. Payment providers may process payment information directly or provide us with information needed to confirm a transaction. We use transaction information to operate your account, process requests, investigate unusual activity, resolve queries and meet record-keeping obligations.

Technical, device and cookie information

When you browse or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location and information about how the website is used. We may also collect information through cookies and similar technologies. This information helps us operate the website, remember preferences, understand performance, improve security and identify technical problems.

Information from communications and support

If you contact support or otherwise communicate with us, we may keep the information you provide and a record of the conversation. This can include account details, the subject of your request, documents or other information needed to investigate and respond. Keeping appropriate support records helps us provide consistent assistance and protect both players and the service.

How we use and share information

We use personal information for purposes connected with providing and protecting the service. We try to collect and use only information that is reasonably needed for the relevant purpose. Common purposes include:

• Creating, administering and securing your Cobber Casino account.
• Providing casino services, processing account activity and responding to requests.
• Checking identity and account information where verification is needed.
• Detecting, preventing and investigating fraud, money laundering, abuse, security incidents and other suspicious activity.
• Processing deposits, withdrawals and other payment or transaction requests.
• Sending service messages, account notices, security alerts and other operational communications.
• Sending marketing communications where permitted and where you have provided the required permission or where another lawful basis applies.
• Improving website functionality, user experience, security, support and internal processes.
• Keeping records and meeting applicable legal, compliance and responsible gambling obligations.
• Handling complaints, disputes, legal claims and requests made by authorised bodies.

Service providers and other recipients

We may share limited information with businesses and professional providers that help operate the website and services. Depending on the service involved, these providers may support payment processing, identity verification, fraud prevention, technology, hosting, analytics, communications, customer support, security or professional advice. They should receive information only where it is needed for their work and should handle it in accordance with appropriate confidentiality and security requirements.

Information may also be shared where necessary to protect players, the website or another person, to investigate suspected unlawful or harmful activity, to enforce applicable terms, or to respond to a valid legal or official request. We do not treat the fact that you use the service as permission to disclose your information for unrelated purposes.

Marketing choices

We may use your contact details to provide information about services, features or promotions where marketing is allowed and the necessary permission has been obtained. You can withdraw consent to marketing at any time. Unsubscribing from marketing will not normally stop essential messages about your account, transactions, security, verification or other service matters.

Information processed in other locations

Depending on the technology and providers used to operate the service, information may be stored or processed in Australia or another country. Where this occurs, reasonable steps should be taken to protect the information and require it to be handled for the relevant service purpose. The privacy protections that apply can depend on where the information is processed.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. Cobber Casino may use cookies that are necessary for account functions, security and website operation. Other cookies may help remember settings, understand website use, measure performance or support relevant communications.

You can manage or restrict cookies through your browser settings. Blocking or deleting some cookies may affect website functionality, account features or the way certain pages operate. Your browser may also provide information about cookies and allow you to remove those already stored on your device.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, alteration or disclosure. These measures may include access controls, security monitoring, protected systems and procedures for handling sensitive information. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support if you suspect unauthorised access.

How long information is kept

We keep information for as long as it is reasonably needed for the purpose for which it was collected, to provide services, resolve issues, protect the website, manage disputes or meet our business and legal obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer needed, it should be securely deleted, destroyed or de-identified where appropriate.

Accuracy of information

We rely on players to provide accurate and current information and to update details when they change. Accurate information supports account security, verification, payment processing and effective support. We may ask for additional information when needed to confirm a requested change or protect an account.

Your privacy rights and how to contact us

Depending on the circumstances and the privacy requirements that apply, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting that inaccurate or incomplete information is corrected, asking for information to be deleted where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing.

Making a data request

To ask to access or correct your data, request deletion, or withdraw consent to marketing, contact support@cobbercasino.click. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to confirm your identity before releasing information or making changes, especially where the request involves sensitive account or verification data.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable restrictions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for personal information to be removed when there is no continuing reason to keep it, noting that some records must remain for a period required by law.
• Marketing consent: withdraw permission for promotional messages. This does not normally affect essential account, security, transaction or service communications.

We will consider each request and respond in a reasonable manner. A request may be refused, limited or delayed where this is permitted or required, including where providing or deleting information could affect another person's privacy, compromise security, interfere with fraud prevention, or conflict with record-keeping duties. If a request cannot be completed in full, we will aim to explain the relevant reason.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version published on the website applies to information handled under this policy. We encourage players to review this page from time to time so they understand how information may be collected and used. If a change is important, additional notice may be provided through the website or an account communication where appropriate.