Responsible Gaming

Our responsible gaming approach

Cobber Casino encourages a balanced approach to online gambling. Games are based on chance, and outcomes cannot be predicted or controlled. There is no guaranteed strategy, system or pattern that can make a player win. Previous results do not change the odds of future results, and a losing session does not mean that a win is due.

Gambling should only take place with money you can afford to lose. It should not be treated as a source of income, a solution to debt, or a way to recover losses. Before opening a game, decide how much time and money you are comfortable spending. Once a limit has been reached, stop playing rather than adding more funds or extending the session.

Responsible gambling is a personal responsibility, but support can make it easier to maintain control. If you have concerns about your gambling, you can review your habits, use available account controls and seek assistance from a qualified support service. Asking for help early is a practical step and is not a sign of failure.

Keep gambling in perspective

• Think of gambling as paid entertainment, with a cost that may not be recovered.
• Set a spending amount before you start and avoid changing it during play.
• Set a time limit and take regular breaks away from the screen.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape a problem.
• Do not chase losses by increasing stakes or playing for longer.
• Keep gambling separate from essential household spending, bills, savings and borrowed money.
• Never borrow money, sell possessions or use credit to continue gambling.
• Do not assume that a game is more likely to pay because it has not paid recently.
• Talk openly with someone you trust if gambling is beginning to concern you.

Planning your play

A simple plan can help you make decisions before emotions become involved. Consider your available entertainment budget, the amount of time you want to spend and the situations in which you will not gamble. Write down your plan if that makes it easier to follow. A clear boundary is most useful when it is decided before a session begins.

Set a budget you can afford

Only use discretionary money for gambling. This is money left after important costs such as housing, utilities, food, transport, education, debt repayments and other commitments have been covered. If losing the amount would create stress or make it difficult to meet an obligation, the amount is not affordable for gambling.

Keep track of deposits, wagers and withdrawals rather than relying on memory. Looking at your activity can help you understand the actual cost of play. Be careful with frequent small deposits, as they can add up without being noticed. Consider reviewing your banking activity and account history regularly.

Set a time boundary

Online gambling can make time pass quickly. Use a clock, timer or personal reminder to support the limit you have chosen. Take breaks, stand up and move away from the device. Avoid playing for long periods without eating, sleeping or attending to normal responsibilities. If you find it difficult to stop at your planned time, this may be a sign that a longer break or additional support would be helpful.

Understand the games

Read the available game information and understand that every game has its own rules, risks and odds. A displayed return percentage, where provided, is a statistical measure over many plays and is not a promise of a particular result for an individual session. Do not rely on claims that suggest a certain outcome is guaranteed. If you do not understand how a game works, do not play until you have found information that is clear to you.

Account controls and taking a break

Account controls can help you manage your gambling. Depending on the features available to your account and the requirements that apply to you, options may include setting deposit or spending limits, requesting a temporary account break, restricting access for a chosen period, or requesting self-exclusion. Limits are intended to support your plan; they are not a guarantee that gambling will be risk-free.

Choose a limit that reflects what you can genuinely afford. A limit should be low enough to protect your everyday finances and should be considered before depositing or playing. If a limit is changed, it may be subject to a waiting period or other account process. Do not wait for a problem to become serious before using the controls available to you.

Self-exclusion and extended breaks

If you want to stop gambling, request a break or self-exclusion through the account support process available to you. Self-exclusion is a stronger control than a short pause and is intended for people who want to prevent themselves from accessing gambling services for a selected period or until further review. Follow the instructions provided and do not attempt to open another account or use another person’s account during the exclusion period.

A break from gambling can also include removing gambling applications, avoiding gambling-related websites, unsubscribing from promotional messages and asking trusted people to support your decision. If you have deposited funds or have an account balance when requesting a restriction, ask support what process applies. Do not continue gambling while waiting for a request to be processed if you have decided that you need to stop.

Protect your account

• Keep your login details private and use a secure password.
• Do not allow another person to use your account or play on your behalf.
• Use device and payment security features that help prevent unauthorised access.
• Check account activity and report anything you do not recognise.
• Do not create additional accounts to avoid a limit, restriction or self-exclusion.
• Update your account information when required so that available controls can be applied correctly.

Recognising signs of harm

Problem gambling can develop gradually. It may affect anyone, regardless of age, income or previous experience. You may not notice the change immediately, so it is useful to consider your behaviour honestly and regularly. A concern does not have to involve a large financial loss. Time spent gambling, secrecy, stress and the effect on relationships can also be important signs.

Possible warning signs

• Gambling for longer or more often than you planned.
• Spending more money than you can afford or using money intended for essentials.
• Increasing the amount wagered to feel the same excitement.
• Trying to win back money that has already been lost.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding gambling, deposits, losses or account activity from family or friends.
• Borrowing money, using credit or selling belongings to fund gambling.
• Missing work, study, family commitments or sleep because of gambling.
• Feeling guilt, shame, stress or low mood after gambling.
• Arguing with people close to you because of gambling.
• Continuing to gamble even though it is causing financial, personal or emotional problems.

If any of these signs apply to you, stop and take a break. Review your account activity, use available limits or self-exclusion controls and speak with someone you trust. A qualified gambling support service can help you understand your options and create a plan that suits your circumstances. Support may also be available for family members and friends affected by someone else’s gambling.

What to do after a difficult session

Do not try to solve a loss by continuing to play. Close the game, step away from the device and avoid making financial decisions while you are upset. Write down what happened, including the time spent and money used, then consider whether a limit, break or self-exclusion is appropriate. Tell a trusted person what you are experiencing and contact a recognised gambling support service in your state or territory for confidential guidance.

If gambling is connected with thoughts of self-harm, threats, violence or an immediate risk to your safety or someone else’s safety, seek urgent help through the emergency and crisis services available where you are. Your immediate safety is more important than your account or any gambling loss.

Young people, privacy and support

Underage gambling is not permitted

Gambling is only for people who meet the applicable legal age requirements. Young people must not create, access or use a gambling account. Parents and carers should talk with children about online safety, keep payment information secure and use device controls where appropriate. Do not share your account, login details, payment method or personal information with anyone else.

If you believe a young person has accessed an account or gambling service, stop the activity and contact support through the available account channel. If you believe an account has been used by another person, provide the information requested so the matter can be reviewed. Account security and age verification processes are designed to help protect users, but personal vigilance is also important.

Marketing and personal choices

Promotional messages should never be treated as a reason to gamble or as an instruction to spend more. Consider whether marketing is appropriate for you, particularly if you are taking a break or trying to reduce gambling. Use the available communication preferences to limit promotional messages, and seek support if advertising makes it harder to follow your plan.

How to get support

For questions about available account controls, contact Cobber Casino through the support option shown on the website or in your account. For advice about gambling harm, contact a recognised gambling help service in your state or territory. These services can offer information, counselling and practical support, and may be able to help with financial, relationship or emotional concerns connected with gambling.

This page provides general responsible gaming information and is not medical, financial or legal advice. Gambling rules and support options can change, and requirements may differ depending on your location and circumstances. If you are unsure what applies to you, obtain advice from an appropriately qualified professional or a recognised support service. Review your gambling choices regularly and stop whenever gambling is no longer enjoyable, affordable or within your control.